Privacy Policy & Terms of Use

C4I Support Hub ("the Hub") is run by C4I Veteran Services Corp ("C4I", "we", "us"), a nonprofit in Durham, North Carolina. These terms explain what we collect, how we use it, and the rules for using the Hub. By creating an account you agree to them.

Privacy Policy

What we collect

• Account details: your name, email address, whether you are a veteran, and your branch of service (if you share it).
• What you send us: support requests (Life Support and IT Support), chat messages with the C4I team, forum posts, referrals of other people, equipment you add to "My Equipment", and your profile bio.
• Location (optional): if you enter a ZIP code or tap "Use my location", it is used to show nearby help and your county. It is stored only on your device and is not sent to C4I. To look up your county, your device sends it to a public lookup service (FCC Area API or OpenStreetMap Nominatim).
• Volunteer interest form (if you use it): your name, email, phone, the kind of help you want to give, your availability, and whether you are a veteran (optional). If C4I moves forward with you, a background check is run by Checkr, which collects the personal details it needs on its own secure form. C4I does not collect your Social Security number, and we keep only your screening status and dates, not the report.
• Consent choices: the date you accepted these terms, and whether you allow partner sharing (see below).
• Basic technical data: our hosting provider keeps standard request logs (such as IP address and browser type) for security and troubleshooting.

How we use it

• To run your account and sign you in.
• To answer your requests and messages and connect you with C4I services, training and mentors.
• To review forum posts before they are shown to other members.
• To follow up on referrals you make.
• To keep the Hub safe, prevent misuse, and improve our programs (using summary information).

We do not sell your information and we do not use it for advertising.

Where it is stored

Your account, requests, referrals and forum posts are stored in Salesforce, the system C4I uses to manage member services. Chat messages are delivered through Stream (a messaging service) and copied into Salesforce so the team can follow up. The Hub is hosted on Netlify. These companies process data for us under their own security and privacy terms; they are not allowed to use it for their own purposes. Passwords are stored only in scrambled (hashed) form.

Who we share it with

We do not share any of your information outside C4I without your permission, with these exceptions:

• Safety: Your information is kept private. However, if you tell us you are at risk of harming yourself or someone else, or that someone is in imminent danger, we are required to share that information with emergency services or local authorities to keep people safe.
• Legal: if the law requires it (for example a valid court order or subpoena), or to protect the rights and safety of members, staff or the public.
• Service providers: the companies listed above that store and deliver data for us.

Partner sharing (only if you opt in)

C4I works with partner organizations (for example housing, food, employment and veteran service groups). On request forms and on the Messages screen you can check a box that says "You may share the information I submit with C4I partner organizations to help me get services." We share with partners only if you check it, and only what is needed to help you. It is always optional; you can still get help from C4I if you leave it unchecked. You can change your choice on the Messages screen or by emailing us.

Your choices and deleting your data

You can update your profile in the Hub at any time. You can also delete your account yourself: sign in, open Profile, and choose Delete my account. You can read the steps without signing in at c4iveteranservices.app/delete-account.html.

What deleting removes: your login and password, your profile details (bio, branch of service, equipment list), your notification settings, your forum posts, and your chat access.

What we keep: limited service records, such as the requests, referrals and messages you sent to our team, which we keep as records of the help we provided and to meet legal and funder reporting rules. To ask us to erase those records too, or to get a copy of your information or correct it, email info@c4iveteranservices.org from the email on your account. We respond within 30 days and erase what we are allowed to erase.

Security

We use encrypted connections (HTTPS), hashed passwords, and access controls so only authorized C4I staff can see member information. No system is perfectly secure; please use a strong password and do not share it.

Terms of Use

Who can use the Hub

You must be 18 or older. Give accurate information and keep your password private. You are responsible for activity on your account.

No legal, medical or financial advice

Information, links and replies in the Hub are general information, not legal, medical, mental-health or financial advice. C4I is not a clinical provider. For advice about your situation, talk to a qualified professional. Links to other websites (such as NC 211, VA, or vendor manuals) are provided for convenience; we do not control those sites.

Community forum rules

• Be respectful. No harassment, hate speech, threats or personal attacks.
• Share resources that helped you; no spam, ads or scams.
• Do not post anyone's private information, including your own phone number or address.
• No illegal content and nothing that infringes someone else's rights.

Moderation: every post is reviewed by C4I staff before it appears. We may decline, edit or remove posts, and suspend accounts that break these rules.

Changes

We may update these terms. We will change the "Last updated" date and, for important changes, tell you in the Hub or by email. Continuing to use the Hub means you accept the updated terms.

Ending use

You can stop using the Hub at any time and ask us to delete your account. We may suspend access to protect members or the service.

Limits

The Hub is provided "as is". To the extent the law allows, C4I is not liable for indirect losses from using the Hub. These terms are governed by the laws of North Carolina.

Contact

C4I Veteran Services Corp · 112 Broadway St, Durham, NC 27701
Email: info@c4iveteranservices.org